Privacy Policy

Identity and contact details of the Council 

Our postal address is:

City and County of Swansea
Civic Centre

You can contact us here for a range of services, or via forms on our website or in person at our Civic Centre site.

Issues of how data is handled are dealt with by the Council’s Data Protection Officer who can be contacted by email at or at the postal address shown above.

As a public authority, we must comply with all relevant legislation relating to data handling. The Information Commissioner’s Office (ICO) is the supervisory authority in the United Kingdom established to ensure that your data rights are upheld.

Categories of personal data we hold

Obtaining, recording, holding and dealing with personal information is known as ‘processing’.

We hold a variety of different categories of data depending on the relationship the Council has with you. If you are a library member we may hold your name and address. If you were accessing support via our Social Services we may hold more sensitive data such as health or financial information.

How departments within the Council collect and use your personal data

Swansea Council has overall responsibility for a wide range of public services across our Local Authority Area and it is necessary to collect personal data to enable those services to be delivered to residents.

A list of the most used Council services can be found on the council website’s A-Z of services pages.

Here are some examples of how we collect and use your data:

Providing a service
We hold the details of these people who have requested a service in order to provide it. However, we only use these details to provide the service requested or for other closely related services.

Personal information is collected and used when we provide social care services or administer council tax, housing benefit, grants and other important services to the public.

Some departments collect personal data as a result of enforcement activity carried out by the Council.  For example, such data is collected by our Public Protection and our Highways departments when enforcing regulations concerning trading standards, fly-tipping, highways and parking offences.

Some departments provide discretionary services and invite you to sign up for mailing lists in order to be kept informed of their services, special offers or activities which may interest you.  This personal data is collected only where you provide your consent that you wish to be kept informed.

You are able to and have the right unsubscribe or ask for your data to be erased when you no longer wish to receive marketing information.

When individuals apply to work for the Council, we will only use the information they supply to process their application and to monitor equal opportunities statistics.  Personal information about unsuccessful candidates will be held for six months after the recruitment process has been completed, it will then be destroyed securely.

Once a person has taken up employment with the Council we compile a personnel file relating to their employment. The information contained in this is kept secure and will only be used for purposes directly relevant to that employment.

Registering to vote
When a person registers to vote, their name and address are included in the electoral register. Two versions of the register are compiled and published each year.  The Full Register is available for inspection under supervision.

The Edited Register does not include the names and addresses of people who have asked to be excluded from this version of the register. The Edited Register can be bought by anyone who asks for a copy and they may use it for any purpose.

The source of personal data

The vast majority of personal data we hold will have been provided to us directly from you.  There are occasions where personal data is collected about you in other ways.

This includes:

  • When partner agencies share information with us to provide a joined-up service to you
  • When you move into our Local Authority Area, data may be shared from your previous local authority
  • When the police and other law enforcement agencies share information to enable the local authority to safeguard residents
  • When members of the public report issues to us
  • CCTV images of some public spaces

People we share data with

We share data with others to enable a requested or statutory service to be provided. This could be where we use another agency to deliver the service for us or where we collaborate with other agencies.

The agencies involved may be regional partnerships, UK Government, Welsh Government, local schools and colleges, and the National Health Service.  We also provide information on occasion to the private and charity sectors where they are involved in the delivery of service for us.

Joint working example
A request for aids and equipment to assist an elderly service user. Such a request would be a service that could be delivered jointly by our Social Care, Health and Housing teams as well as with the National Health Service.

A paid-for service example
We pay some organisations to provide services on our behalf such as providers of residential accommodation and home care. In such cases, the information provided to them is only the minimum necessary to enable them to provide services to you on our behalf.

Transfer of information to another local authority
Personal information about you may also be provided to other local authorities. An example would be where you have moved from one area to another and it is necessary to share personal information to allow for services you are receiving to continue.

Transfer of information required by law
We also share personal information where we are required to do so by law. Examples include where we are required to publish or report matters to Welsh Government, to assist law enforcement agencies prevent, detect and prosecute crime, to protect the vital interests of the person concerned or to comply with a Court Order.

Access to information by private companies
In some instances we share information with private companies in order for them to act as data processor for us.  Such arrangements are subject to data processing agreements with strict rules on processing to keep the data secure.

On occasions, some private sector companies may have access to personal data in a strictly controlled way in order to carry out defined maintenance activity on the system for a limited time period.

How long we keep your data

Data is held for no longer than is necessary and the Council follows legal guidelines on how long information should be kept before it is securely destroyed.

The timeframe for holding data is different depending on the type of data involved.

Transfers outside the European Economic Area

We do not share personal information beyond the European Economic Area (EEA) on a regular basis.  Transferring personal data to a country beyond this area can only take place if the destination has been the subject of an adequacy decision that it meets certain criteria set by the European Commission. What this means is that we can only send information to a country if it meets very strict standards. If those standards are not in place we will not utilise the services.

In the very rare circumstances that your personal information might be transferred outside of the EEA, you will be notified beforehand, providing that does not conflict with a legal obligation imposed upon the Council.

An example of this might be where children of serving members of the Armed Forces are transferring to British Forces schools abroad and their education data is passed to the relevant authority: this also applies to children of other families moving overseas where the continuation of the child’s education is paramount.

Your data rights

1. Right to be informed
We must be completely transparent with you by providing information ‘in a concise, transparent, intelligible and easily accessible form, using clear and plain language’. Our privacy notice is one of the ways we try and let you know how data is handled.

2. Right of access
You have the right to access your personal information. For details on how you an access your personal information see our .

3. Right to rectification
You have the right without undue delay to request the rectification or updating of inaccurate personal data.

4. Right to restrict processing
You can ask for there to be a restriction of processing such as where the accuracy of the personal data is contested. This means that we may only store the personal data and not further process it except in limited circumstances

5. Right to object
You can object to certain types of processing such as direct marketing. The right to object also applies to other types of processing such as processing for scientific, historical research or statistical purposes (although processing may still be carried out for reasons of public interest).

6. Rights on automated decision making and profiling
The law provides safeguards for you against the risk that a potentially damaging decision is taken without human intervention. The right does not apply in certain circumstances such as where you give your explicit consent.

7. Right to data portability
Where personal data is processed on the basis of consent and by automated means, you have the right to have your personal data transmitted directly from one data controller to another where this is technically possible.

8. Right to erasure or ‘right to be forgotten’
You can request the erasure of their personal data including when:
(i) the personal data is no longer necessary in relation to the purposes for which they were collected
(ii) you no longer provide your consent, or
(iii) you object to the processing.

The Information Commissioner regulates data handling by organisations in the U.K and work to uphold the data rights of citizens and the Information Commissioner’s website provides more information on the rights available to you.

Withdrawing consent

If you consented to providing your personal information to us and you have changed your mind and you no longer want the Council to hold and process your information, please let us know. In the first instance please contact the relevant department. Withdrawing consent should be as easy to do as when you provided consent in the first place. If that isn’t your experience with a particular service it is important you let us know of your difficulties so that we can put that right.

If you encounter any difficulties in withdrawing consent, please contact the Council’s Data Protection Officer by email at or by writing to:
Data Protection Officer,  City and County of Swansea, Civic Centre, Swansea, SA1 3SN.

Automated decision making and profiling

The Council does not carry out automated decision-making, and as such any decision taken by us which affects you will always include human intervention.  We do on occasion carry out profiling to enable us as a local authority to target services to those in society who are in need of help and support and who may suffer harm without our assistance.

The right to complain about data handling

The Council sets very high standards for the collection and appropriate use of personal data. We therefore take any complaints about data handling very seriously. We encourage you to bring to our attention where the use of data is unfair, misleading or inappropriate and we also welcome suggestions for improvement.

Informal resolution

In the first instance we would ask that you try and resolve data handling issues directly with the relevant department. You can also contact our Data Protection Officer should you encounter difficulties achieving a resolution with the relevant section. We are committed to handling data appropriately and are confident that we can resolve most issues informally.

Formal resolution

You can ask for your issue to be investigated by our Complaints team through our online portal or by writing to: Corporate Complaints, City and County of Swansea, Guildhall, Swansea, SA1 4PE.

If you remain dissatisfied following an internal complaint, you can lodge a complaint with the Information Commissioner: Information Commissioner’s Office – Wales, 2nd Floor, Churchill House, Churchill Way, Cardiff, CF10 2HH.


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